Frequently Asked Questions
1. General Questions
What is MetaBooks?
MetaBooks provides visual mind maps and book summaries to help readers quickly grasp key concepts from non-fiction books. Our summaries are designed for efficiency, clarity, and deeper learning.
Who is MetaBooks for?
MetaBooks is ideal for:
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Readers who want to learn faster and retain information better.
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Busy professionals who need concise book summaries.
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Students and lifelong learners looking for visual learning tools.
How do I use MetaBooks summaries?
Once you purchase a summary, you can download it instantly and access it on any device. The mind maps help you visualize concepts and apply insights effectively.
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2. Purchases & Payments
How do I purchase a book summary?
Simply visit our Website, browse the available summaries, add them to your cart, and complete the checkout process.
What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, Mastercard, etc.)
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PayPal
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iDEAL (for Dutch customers)
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Other secure payment methods
Is my payment information secure?
Yes. We use SSL encryption and trusted third-party payment gateways like Stripe and PayPal to process payments securely.
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3. Refund & Cancellation
Can I get a refund?
Since our products are digital downloads, we do not offer refunds once a product has been accessed. However, refunds may be granted in special cases, such as:
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Duplicate purchases
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Technical issues preventing access
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Incorrect product delivery
Please refer to our Refund & Cancellation Policy for full details.
How do I request a refund?
If you meet the refund criteria, contact us at metabookseries@gmail.com within 14 days of purchase with your order details.
Can I cancel an order?
Orders cannot be canceled once a digital product has been accessed. However, if you have not downloaded it yet, you may request cancellation by emailing us immediately.
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4. Digital Products & Access
How do I access my purchased summaries?
After completing your purchase, you will receive a download link via email and on the order confirmation page.
What format are the summaries available in?
Our summaries are provided in PDF format, making them compatible with most devices, including desktops, tablets, and smartphones.
Can I share my purchased summaries?
No, purchased summaries are for personal use only. Unauthorized distribution, sharing, or reselling of our content is prohibited and may result in account suspension.
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5. Technical Support
I didn’t receive my download link. What should I do?
First, check your spam/junk folder. If you still can’t find it, contact us at metabookseries@gmail.com with your order details.
The file won’t open. What should I do?
Our files are in standard PDF format. Ensure you have a PDF reader installed (such as Adobe Acrobat). If the issue persists, contact support.
Do you offer customer support?
Yes, you can reach us via email at metabookseries@gmail.com We aim to respond within 24-48 hours.
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6. Privacy & Security
How do you handle my personal data?
We follow GDPR and Dutch privacy laws to ensure your personal information is protected. For full details, see our Privacy Policy.
Do you use cookies on your website?
Yes, we use cookies to enhance your experience. You can manage your preferences via our Cookie Policy.
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7. Business & Legal Information
Who owns MetaBooks?
MetaBooks is operated by Eslam Ghazy and registered with the Dutch Chamber of Commerce (KvK) under 76799646.
Do you have an affiliate program?
Not at the moment, but we may introduce one in the future.
Where is MetaBooks based?
We are based in The Hague, The Netherlands, but we operate globally as an online business.
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8. Contact Us
How can I contact MetaBooks?
For any inquiries, reach out to us at:
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Email: metabookseries@gmail.com
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Website: https://www.eslamghazy.com
I aim to respond within 24-48 hours.
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